Given the timeframe of potential failures, customers have the flexibility to plan the timing of product replacements around maintenance activities to minimize business disruption. Please see the Service and Support Descriptions for more information. An affected product that is covered by a valid hardware service contract dated after Jis subject to Cisco’s normal process for hardware replacement. In order to support those customers and partners with affected products under warranty as of Novemor currently covered by any valid hardware services contract dated Jor prior, Cisco will replace affected products proactively.Īn affected product that is not covered by a warranty or service contract is subject to Cisco’s Support Reinstatement Policy before a service contract can be purchased. All products shipping currently do not have this issue. We have identified all Cisco products that have this component and worked with the supplier to quickly put a fix in place. This component is also used by other companies. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable. Although the issue may begin to occur around 18 months in operation, we don’t expect a noticeable increase in failures until year three of runtime. Although the Cisco products with this component are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months. In some units, we have seen the clock signal component degrade over time. However recently, Cisco became aware of an issue related to a component manufactured by one supplier that affects some Cisco products. Cisco strives to deliver technologies and services that exceed customers’ expectations and meet rigorous quality and customer experience standards.
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